Why was I charged more than expected?

There are a few reasons your charge might be higher than expected:

  • Taxes: depending on where you live, local taxes may be added on top of the subscription price.
  • Fees: in some countries, card issuers add a fee for cross-border transactions, and some apply their own exchange rate even though we charge in local currency.
  • Plan change: if you switched to a higher WorldStream plan, your invoice reflects the higher plan price.

If something still doesn't look right, contact us via our support form with your account email and the transaction date and amount, and we'll take a look.

Still need help?

Can't find what you're looking for? Our team is happy to help.

Contact support